Previous incidents

Amazon has identified the root cause of the issue and are putting mitigations in place as they work towards a full recovery.

Since we redeployed our CloudFront distribution, we've continued to monitor the application and we're no longer seeing the errors that were occurring earlier.

Any users who are still seeing errors should clear their browser cache before trying again. For further assistance, please contact our support team via help.pimberly.com or support@pimberly.com.

Update: 11:46am Our development team has released a fix for this issue and jobs are being processed. Jobs will still queue until the backlog is cleared

We're currently investigating delays to channel execution caused by a queue that has developed overnight.

Our engineering team is working to resolve the issue as a priority.

Admin users can see their queued jobs by going to Admin > Running Jobs.

We will provide further updates as the issue is resolved.