Previous incidents

July 2024
Jul 31, 2024
1 incident

A subset of users are experiencing delays to scheduled feeds and channels

Resolved Jul 31 at 08:46am BST

Resolution: Engineers have fully resolved the incident through a restart of the Scheduler Services. Engineers continue to monitor the system.

Steps to Mitigate: Enhanced alerting and monitoring has been added to the scheduler service. Engineers are implementing an auto restart process as part of the fail over procedures to mitigate future incidents.

Update: Engineers have identified the root cause and all jobs are now being queued to be processed. We have scaled out services to address t...

June 2024
No incidents reported
May 2024
No incidents reported