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A subset of users are experiencing delays to scheduled feeds and channels

Jul 31 at 08:46am BST
Affected services
Import Service
Export Service

Resolved
Jul 31 at 08:46am BST

Resolution: Engineers have fully resolved the incident through a restart of the Scheduler Services. Engineers continue to monitor the system.

Steps to Mitigate: Enhanced alerting and monitoring has been added to the scheduler service. Engineers are implementing an auto restart process as part of the fail over procedures to mitigate future incidents.

Update: Engineers have identified the root cause and all jobs are now being queued to be processed. We have scaled out services to address the backlog to ensure minimal impact to services.

Engineers are currently investigating and resolving delays to scheduled feeds and channels. We are working on resolving the issue as a priority and will continue to provide frequent updates. Thank you for your patience.