Please see below for our RCA of this incident.
Duration:
From 2:56am BST Tuesday 13th June until 9:05am on Wednesday 14th June users had intermittent issues trying to log in to Pimberly, increased error responses from our API, and delays to scheduled jobs.
Root cause:
The root cause has been identified as an integration between Pimberly and BigCommerce. As soon as the issue was identified we disabled the specific service and the problem ceased returning Pimberly to a fully opera...